8-11- Technical Support Analyst Job at Focused HR Solutions, Richmond, VA

b3NPZm9wc3BrZWxtQUZGYkhhWXJyaGFXS3c9PQ==
  • Focused HR Solutions
  • Richmond, VA

Job Description

Candidates will be required to work 100% on-site in Richmond, VA.

Our direct client has an opening for a Technical Support Analyst position. This position is for 12+ months, with the option of extension, and will be worked 100% on-site in Richmond, VA.

If you are interested, please submit the following:

  • YOUR CURRENT RESUME
  • YOUR HOURLY RATE

Below is the job description – Resumes due ASAP

Description:

Candidate should have at least four years of hands-on experience handling support of a large, diverse, and non-technical team. They will act as Tier 2 and 3 support to internal clients on a day to day basis and as a backup to Client services, handling technical support for public-facing clients during Elections and other high-volume periods. Position includes acting as SME for relevant systems, prioritizing accurate and detailed system documentation for all assigned systems. Once familiar with the client framework, the candidate will provide proposals for system changes and new systems to increase the client's efficiency and security. This is an Agile environment. Experience with Agile, Microsoft 365, Jira, and Confluence, preferred.

Required/Desired Skills:

  • Provide 1st level support to proprietary Voter Registration System and other systems - Required - 4 Years
  • Maintain technical knowledge base, including updating and creating knowledge base articles - Required - 4 Years
  • Provide deskside support to staff, including hardware and software installation/troubleshooting - Required - 4 Years
  • Administer access to systems - Required - 4 Years
  • Manage ticket queues, and follow up on open tickets - Required - 4 Years
  • Answer System Support hotline to provide technical support and direction - Required - 4 Years
  • Perform other support-related tasks as assigned - Required - 4 Years
  • Ability to relay technical information to non-technical users - Required - 4 Years
  • Possess exceptional customer service skills - Required - 4 Years
  • Maintain Agency assets via ELECTs asset management system - Not-Required - 4 Years
  • Assist with special projects as needed - Required - 4 Years
  • Working experience as a business systems analyst for small to medium projects (1+ years) is a plus. - Highly desired - 1 Years
  • Able to accurately define and capture project requirements, user stories and acceptance criteria is a plus. - Highly desired - 1 Years
  • Being Analytical and able to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, and approaches - Highly desired - 2 Years
  • Strong working knowledge of Microsoft Office 365 Suite, ADO, JIRA, and Confluence is a plus. - Highly desired - 2 Years

By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone, and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties, and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at any time.

Job Tags

Hourly pay, Full time, Work experience placement, Immediate start,

Similar Jobs

Non Emergency Medical Transportation

Driver for Non-Emergency Medical Transportation Job at Non Emergency Medical Transportation

 ...AVI Transportation in Boston is looking for enthusiastic drivers to join our great team. This is a fantastic opportunity for individuals who are passionate about providing exceptional service and ensuring customer satisfaction. If you have a positive attitude, a... 

Global Channel Management, Inc.

IT Product Owner Job at Global Channel Management, Inc.

IT Product Owner needs investment management industry experience, 3+ years of product ownership experience IT Product Owner requires:...  ...industry. -Proven experience in a product owner role in an agile/scrum software development organization and understanding of the... 

CPS Solutions, LLC

Senior Project Manager Job at CPS Solutions, LLC

 ...Location: Nationwide Department: Nationwide Worker Category: Full time IT Senior Project Manager CPS Solutions, LLC Nationwide - Remote As a full time, exempt CPS Solutions, LLC Senior Project Manager , you will plan, execute, and finalize software... 

mobility services inc

Sheet Metal Fabricator Job at mobility services inc

 ...Looking for highly motivated individuals with experience in sheet metal fabrication, sheet metal bending using manual break, manual pan brake, shear machine, press etc. MUST have 5 years of proven experience. Candidate must have technical background Understanding... 

MyAdvice

Content Writer Job at MyAdvice

 ...MyAdvice is seeking a creative, organized, and self-motivated writer and editor to join our content team. This dual role is responsible for creating and...  ...connection and dedicated workspace if electing to work remote ~ Legally authorized to work in the United States...