About NYC Health + Hospitals:
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
Supports the Office of Quality and Safety and the system Risk Management leads in our effort to improve patient safety. Responsible to manage all aspects of VOICE, New York City Health & Hospital’s Electronic Occurrence Reporting System. Provides training for VOICE users systemwide. Work closely with Human Resources to update and maintain VOICE training material in PeopleSoft ELM, for all new VOICE users and annual in-services. Work with all system leads to support their VOICE needs. Works closely with system and site leadership to identify the need for and build process improvement efforts, to support systemwide risk reduction initiatives. Maintain a good relationship with all internal and external VOICE customers.
General tasks and responsibilities will include:
Minimum Qualifications:
1. A Master’s degree from an accredited college or university in Healthcare, Hospital, Public or Business Administration, Industrial/Organizational Psychology, Organizational Behavior or a related discipline and three (3) years of full-time experience planning, developing and monitoring programs, systems and/or procedures in support of administrative management initiatives, one (1) year of which must have been in a responsible managerial or supervisory capacity; or
2. A Baccalaureate degree from an accredited college or university in disciplines, as listed in “1” above and four (4) years of full-time experience, as outlined in “1” above, two (2) years of which must have been in a responsible managerial or supervisory capacity; or
3. A satisfactory equivalent combination of education, training and/or experience.
Department Preferences
NYC Health and Hospitals offers a competitive benefits package that includes:
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