Job Description
MUST BE FLUENT IN FRENCH; CONTRACT TO HIRE OPPORTUNITY
Key Responsibilities:
- Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
- Managing order flow from order acquisition to order entry in compliance with agreed trade terms
- Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
- Managing backorders ensuring a clean sheet
- Managing goods returns in compliance with agreed trade terms
- Acting as customer’s first point of contact in case of commercial, logistics, product claims
- Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
- Issuing sales/customer-related reporting to the benefit of both sales team and customer
- Implementing and enhancing customer service-related procedures, processes and systems
- Participating to ad hoc sales-related activities and/or projects
Experience:
- 2 years of work experience in a B2B customer service environment preferred
- Proven customer facing experience
- Sales experience within a controlled environment of advantage
- Experience with SAP implementation of advantage
- Good business knowledge of order-to-cash flows.
- Working knowledge of Incoterms and customs rules.
- Fluent in English; French and Spanish a plus
- Working knowledge of Incoterms and customs rules
- Good knowledge of sales principles and methods
- Good working knowledge of Office Pack (Excel, Power Point, Word)
- Team player
- Customer-oriented
Job Tags
Contract work, Work experience placement, Work at office,