Job Description

Job Title: Call Center Agent

Skills: Consumer customers, Calling, Bulk calling, Microsoft Office products (MS Word, MS PowerPoint, MS Excel)

Experience: 2+ Years

Location: Charleston, West Virginia

Job Type: Contract

We at Coforge are hiring Call Center Agent with the following skillset:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

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