Job Description

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
Tom Pearson - State Farm Agent is seeking an organized and efficient specialist to fulfill our agency goal of growing market share in Richmond, VA. Part of the customer care team within our agency, your attention to detail, dedication to client relations, and sales-mindedness equip you for this versatile position. Your contributions as a motivated professional who thrives in a fast-paced environment pave an entryway for growing your career and expanding your income.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Customer service experience
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Property and Casualty License - Must be able to obtain prior to hire date
• Life/Health License - Must be able to obtain prior to hire date
• Interested in marketing products and services based on customer needs.

MISSION:

We help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

We will fulfill this mission by providing clients:
The value of State Farms entire product portfolio
Annual reviews to manage uncovered risks, assess financial needs, and maximize available discounts
Retirement planning
Unmatched claims service
Exceptional customer service
One stop for all needs

CORE VALUES: - PLEASE DO NOT APPLY IF YOU DO NOT ALIGN WITH THESE VALUES.

• Self-motivated
• Pro active
• Team player
• Positive
• Disciplined
• Accountable
• Transparent
• Aligned
• Results oriented.

BENEFITS:

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Health benefits
• Profit sharing
• Growth potential/Opportunity for advancement within my office

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