The CSR Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Supervisor prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive discipline actions to be taken in accordance with HCTRA policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols.
Duties & Responsibilities
Knowledge, Skills and Abilities
Position Type and Typical Hours of Work
This is a full-time position. Days of work and hours may vary based on business needs of the department and shift to include days, evenings, nights, and weekends.
It is imperative to know that in leadership roles, you are subject to move to any other location that the Call Center has based on business needs.
Requirements
#TheresaLBETC
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