Job Description

Dental Digital CAM Sales Support Specialist Remote work From Home Seattle Washington.

DEPARTMENT: Tech sales support

POSITION SUMMARY: Trains and supports resellers in the sale, service and use of products

and software; trains end-

users in the use the products, provides technical advice to customers (pre-sale)

Base salary $80K depending on experience Bonus: on-target earnings of $20K paid annually Benefits auto allowance $.67/ mile.  Medical, dental, vision insurance with 80% employer contribution  Healthcare FSA (Flexible Spending Account) option  Life

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

1. Work directly with our end-users and resellers’ staff providing in-depth training to introduce

dental

professionals/resellers to the field of CAM technology for our CNC milling and grinding machines

as well as

our software (DentalCAM & DentalCNC); such trainings are provided both on-site as well as by

means of on-

demand virtual sessions and online webinars.

2. Train end-users in operating vhf products through online or on-site courses after installation of

the product

3. Support resellers in the pre- and post-sale process, such as –

a. Provide training for reseller sales staff on vhf products and positioning

b. Answer sales questions on vhf products

c. Support with pricing and preparing quotes

d. Tag calls with sales representatives and end-users

e. Conduct web walks and demos on vhf products with resellers’ clients

f. Co-travel and sales event support

g. Qualify sales leads and distribute them to resellers.

4. Troubleshoot and resolve technical issues related to CNC and CAD/CAM software and

hardware issues.

5. Provide clients with technical support and guidance through corrective steps by phone, email

and remote-

control software (e.g. TeamViewer)

6. Occasionally provide repair and maintenance work on machines, in-house and on-site.

FLSA CLASSIFICATION: Exempt

REQUIRED TRAVEL: About 50%

SUBORDINATE POSITIONS: None

IMMEDIATE SUPERVISOR’S TITLE: Director of Sales & Marketing

LOCATION: Remote

REQUIRED SKILLS AND EXPERIENCE:

1. Strong verbal and written communication skills in English

2. Excellent communication skills. Friendly and polite solution-oriented customer service

mindset.

3. Very good presentation skills across various formats, such as in-person presentation,

videoconferences, recorded

webinars

4. Analytical thinking and troubleshooting skills are required.

5. Ability to work successfully, both independently, as well as part of a team.

6. Highly motivated with excellent organizational skills.

PREFERRED SKILLS AND EXPERIENCE:

1. Prior CNC and CAD/CAM experience

2. Pior sales support experience

3. Dental office or dental laboratory experience (e.g. as Certified Dental Technician)

4. Hands-on experience with electro-mechanical equipment repair

1

JOB DESCRIPTION

REQUIRED CERTIFICATIONS AND LICENSES:

1. High School diploma or equivalent

2. Technical degree (vocational school, Associate Degree) or 5 years of experience in the field or

in a related area

3. Driver’s License

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