DIRECTOR OF GUEST EXPERIENCE
Yountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
JOB SUMMARY:
We are looking for an experienced and innovative Director of Guest Experience to oversee the daily management of our hotel's operations. In this role, you will lead all departments, including Front Office, Ambassadors, and Housekeeping, to ensure smooth and seamless operations, cohesiveness, and functionality. You will also collaborate closely with Maintenance and Food and Beverage teams to drive excellence in guest satisfaction, employee engagement, and financial performance.
ESSENTIAL JOB RESPONSIBILITIES:
Operations Management:
Team Leadership and Development:
Guest Satisfaction:
Financial Management:
Quality Assurance and Compliance:
REQUIRED QUALIFICATIONS
The Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Estate Yountville is an equal opportunity employer (Minorities/Females/Disabled/Veterans)
PM22
Compensation details: 125000-150000 Yearly Salary
PI93cc1569643b-30492-34341505
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