Ecommerce order specialist Job at Flipcost.com, Sacramento, CA

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  • Flipcost.com
  • Sacramento, CA

Job Description

Job Posting: Order Auditor for Flipcost.com

Position: Order Auditor

Location: Flipcost.com E-Commerce Department

About Us: Flipcost.com is a dynamic and growing e-commerce company specializing in online sales across various platforms, including Shopify and other marketplaces. We are dedicated to providing exceptional service and seamless experiences for our customers.

Job Summary: We are seeking a detail-oriented and experienced Order Auditor to join our e-commerce team. The ideal candidate will be responsible for auditing orders across our Shopify platform and other online marketplaces, handling customer inquiries, analyzing fraud risks, processing returns, and managing tracking for customer inquiries. This role requires a strong background in Excel and a keen eye for identifying red flags in credit card transactions.

Key Responsibilities:

  • Order Auditing: Review and verify orders across Shopify and other online marketplaces to ensure accuracy and compliance with company policies.
  • Customer Inquiries: Handle customer call-ins, inquiries, and concerns professionally and efficiently, providing timely and accurate information.
  • Fraud Analysis: Analyze order data to identify potential fraud risks or red flags related to credit card transactions. Take appropriate action to prevent fraudulent activities.
  • Returns Processing: Manage and process return requests in accordance with company policies, ensuring a smooth and customer-friendly experience.
  • Tracking Management: Oversee order tracking and provide updates to customers as needed. Address any issues related to tracking and delivery.
  • Excel Reporting: Utilize Excel to generate reports, track order metrics, and analyze data to support decision-making and process improvements.

Qualifications:

  • Experience: Proven experience in order auditing or a similar role within an e-commerce environment.
  • Excel Skills: Proficiency in Microsoft Excel, including experience with complex formulas, pivot tables, and data analysis.
  • Customer Service: Strong customer service skills with the ability to handle inquiries, resolve issues, and communicate effectively.
  • Fraud Detection: Experience with fraud analysis and the ability to identify and address red flags in credit card transactions.
  • Attention to Detail: Exceptional attention to detail and accuracy in reviewing and processing orders.
  • Problem-Solving: Strong problem-solving skills with the ability to manage multiple tasks and priorities effectively.

Education and Experience:

  • Education: High School Diploma or equivalent; some college coursework preferred.
  • Experience: Previous experience in order auditing, customer service, or a related field is required.

Why Join Us:

  • Dynamic Work Environment: Be part of a fast-paced and innovative team committed to excellence.
  • Growth Opportunities: Opportunities for professional development and career advancement.
  • Competitive Salary: Attractive salary and benefits package.

If you are a dedicated and detail-oriented professional with a passion for e-commerce and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume to hr@flipcost.com

Flipcost.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Experience:

  • Customer service: 2 years (Required)
  • Microsoft Excel: 3 years (Preferred)
  • CRM software: 1 year (Preferred)
  • Live chat: 1 year (Preferred)

Location:

  • Sacramento, CA 95828 (Required)

Shift availability:

  • Day Shift (Required)

Ability to Commute:

  • Sacramento, CA 95828 (Preferred)

Ability to Relocate:

  • Sacramento, CA 95828: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Full time, Relocation, Shift work, Day shift,

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