Job Description

Why USAA? Let’s do something that really matters.


At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.


We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity

As a dedicated Fraud Detection Strategy Executive , you will develop, implement, and monitors strategies/systems for the minimization of fraud across the portfolio of the organization's interests, activities and services. Liaises with clients and external parties to monitor and resolve fraud issues. Works with fraud operations to ensure prevention strategies are effectively implemented.

This position can work remotely in the continental U.S. with occasional business travel.

What you'll do:

• Accountable for developing global fraud prevention and detection strategies and policies to combat current, evolving, and future threats and is ultimately responsible for the overall performance of fraud losses for the Bank. Manages multi-year journeys in threat management and development of preventive and detective fraud strategies.
• Influences senior stakeholders across the Bank to support strategic priorities, decision making frameworks, and decisions impacting a wide range of value drivers both within and outside of Fraud
• Exercises integrative thinking and balanced judgment to make decisions with meaningful impact on financials, members, and risk profile.
• Establishes and refines analytical infrastructure including decision making frameworks and valuation methodologies.
• Provides executive leadership and guidance to deliver the data governance, quality, and stewardship programs to support operational and analytical data needs.
• Accountable for delivering on business intelligence needs by overseeing the design, development and implementation of technical business intelligence, data, and operational solutions.
• Responsible for developing and maintaining global fraud prevention and detection policies for lines of business and operations.
• Ensures consistent and optimized execution of data decision models, rules management, and developing and deploying future data and analytics capabilities for fraud prevention and detection, recovery, and investigations functions.
• Provides strategic and tactical direction to teams which monitor and analyze trends, patterns, and external factors impacting potential, fraud activity or customer identification risk.
• Communicates and collaborates effectively with leadership teams and product leaders to achieve business deliverables.
• Develops, manages, and executes multi-year strategy to mitigate fraud losses. 
• Leads broad functional initiatives and oversees a multi-million-dollar project portfolio. Serves as an executive sponsor for projects.
• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 10 years of experience in financial services, particularly banking operations, and/or fraud prevention and detection risk mitigation.
• 6 years of people leadership experience in building, managing and/or developing high-performing teams required.
• Strong understanding of the bank regulatory requirements as it pertains to fraud risk management and payments such as Reg CC, E, F, Z, V and other applicable laws and regulations with regards to fraud prevention, detection, recovery, and investigations.

What sets you apart:

• Develop, manage, monitor fraud strategy performance to targeted results on losses, member satisfaction and business growth
• Lead the framework and strategic roadmap for layered detection controls
• Through ongoing analysis, identify trends and opportunities for improving balanced performance within the product risk appetite
• Proactively identify areas to improve detection controls
• Establish a framework to monitor business and strategy activity and performance 24x7
• Lead activities to prioritize strategy development, alert prioritization, testing and implementation/deployment
• Operate transaction strategies/rules within the performance thresholds established by strategy governance and oversight

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $188,330 - $349,150 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Tags

Holiday work, Full time, Remote job,

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