Job Description

C ompany Overview  

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

Job Summary  

The Hair Stylist is responsible for providing guests with comprehensive and professional hair treatments. Must have excellent communication skills, problem-solving skills and maintain a high level of customer service standards. Must have the ability to perform services using proper techniques while maintaining the highest level of professionalism at all times. Scheduling, dependability, and flexibility are a must.

Responsibilities

• Understand and abide by Trilogy and The Spa at Palms policies and procedures.
• Provide guests with a thorough and knowledgeable spa service.
• Demonstrate respect, sensitivity and concern for guests needs with a professional and pleasant manner.
• Setup and break down of designated treatment area with the highest respect of fellow co-workers by maintaining neat and well-stocked work areas.
• Provide spa guests with a tour of spa facilities, when needed.
• Interact cooperatively with, and with consideration towards guests and co-workers.
• Anticipate guests' needs and adhere to The Spa at Palms and Trilogy’s standards for guest service, including FORBES 5 Star Standards.
• Communicates guest problems or complaints to the Spa Manager on Duty.
• Maintain safety and sanitation standards.
• Ability to complete all hair services offered.
• Decisions of a broad nature are made in accordance with general policy and procedures.

Qualifications

• Must have a High School diploma or equivalent.
• Candidate must be authorized to work in the US.
• Must have current state Cosmetology License.
• Must have at least 1-3 years technical hair experience, preferably in a hotel/resort.
• Must be able to stand for long periods of time.
• Must have a flexible schedule, including days, nights, holidays, and weekends, and must be available on an "On Call" basis, if needed.
• Knowledge of hair-care products sold and the ability to promote and sell them.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, timely and detailed-oriented.
• Basic Computer software skills.

Benefits/Perks

• Medical, Dental and Vision (Full-Time Employees only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: 70% Service Commission vs Hourly + Service Charge + Retail Commission

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