Job Description

About Radiant Plumbing & Air Conditioning:
Since 2010, Radiant Plumbing & Air Conditioning has been a trusted name in San Antonio, known for our innovative approach, exceptional service, and unwavering commitment to customer satisfaction. Our unique brand and creative advertising have made us a standout in the industry, but our success truly hinges on the incredible talent of our support team. Ready to make a difference and join a team that values your skills? Become a Radiant hero today!

The Good Stuff:

• Medical, Dental & Vision Insurance
• Pet Insurance
• 401k with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Company Provided Truck, Phone, iPad, and Uniforms
• Employee Discounts

What We're Looking For:
We're looking for an HVAC Service Manager with experience leading a high performing service team. The ideal candidate has experience managing a team that excels at providing 5 star service to their customers, and consistently exceeding goals. Nexstar, and scripted service experience a plus, but not required. If you are ready to take your career to the next level, and join a winning team that is experiencing HUGE growth apply now!!!! We ARE excited to meet qualified candidates!

Essential Functions

• Lead, manage, and hold accountable your team including 1:1s, team meetings, coaching, etc
• Consistent involvement in Radiant sponsored & team building activities
• Track technician interactions and performance; deliver unique coaching per tech
• Work with dispatch department to make sure the right technician goes to the right job 
• Meet weekly with the dispatch manager to review team schedule, specific technician needs & review scorecards for areas to surpass goal.
• Consistently provide service and sales performance support to the techs via ride alongs, site visits, and coaching calls. 
• Always represent, deliver and train the Radiant brand and experience.
• Understand and enforce service titan processes.
• Assist GM with price book modifications
• Work with Radiant leaders to develop new motivations in line with Radiant's vision
• Create the habit and enforce restock process
• Enforce quality workmanship standards throughout the team.
• Oversee technician technical assessment & check off list. 
• Teach safety meetings and promote a safe work environment.
• Oversee customer issue resolution: including site visits, oversight of repairs, phone call follow up, hand off to Finance for insurance involvement. 

Skills & Abilities - 
Education: High school graduate or equivalent: required.

Experience: Prior experience as a Service Technician for over 5 years in a residential and commercial setting. Management experience for over 3 years in a residential setting.

Computer Skills: proficient using mobile devices, Service Titan (or similar service software) & Microsoft Office applications. 

Certifications & Licenses: EPA, TDLR, and valid & clear drivers license. 

Other Requirements: Proficient with Service Titan platform.

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