Job Description

ICE/MAINTENANCE OPERATIONS TECHNICIAN 

Position Overview: The Ice/Maintenance Operations Technician reports to the Chief Engineer and is directly responsible for the daily activities required to run, maintain, and service the ice maintenance in the UW-Milwaukee Panther Arena at the Wisconsin Center District. The Ice/Maintenance Operations Technician is responsible for the maintenance, operation, and troubleshooting of ice-making and refrigeration systems in the arena. The role involves ensuring the quality of the ice surface, maintaining the ice plant, and performing routine checks and repairs to the ice system to support ice sports and recreational activities along with the setup, tear down, move in, moveout and changeover of ice and arena floor. Additionally, the Operations Technician is responsible for general facility maintenance across all Wisconsin Center District facilities. 

Responsibilities:

• Installs ice, including but not limited to: preparation and start of ice plant, installation of ice dasher system, preparation and freezing of floor; painting base color, lines and logos; and building-up the ice sheet
• Operates and performs general maintenance of Zamboni and other ice equipment before, during, and after ice events and practices 
• Prepares ice for all practices, games and other ice events, including but are not limited to: removing debris; checking ice depth; scraping, edging and resurfacing ice
• Operates and maintains the ice-resurfacer and ice-edger to ensure the quality of sheet ice 
• Assists with general related maintenance of the building in between games and ice events 
• Dasher wall maintenance and repairs by replacing glass in a timely and effective manner of facility 
• Monitors temperature and humidity levels and operates and maintains refrigeration plant
• Maintains inventory of supplies and equipment by keeping necessary records and log books and makes recommendations for purchases
• Repairs and builds sheets of ice as needed
• Assists in the setup of facilities in accordance with client requirements
• Monitors HVAC equipment and other related equipment to ensure proper operation
• Perform general building maintenance and performs minor repairs when needed
• Ability or willingness to be trained to operate power equipment including, but not limited to: forklifts, man lifts, pickups, trucks, etc.
• Perform general physical labor, i.e., carrying, lifting, laying turf, installing lights, setting staging, chairs, etc.
• Assist in planning, directing and coordinating of set up activities consistent with facility standards
• Performs general plumbing repairs
• Follow written and oral instructions to prepare and provide requirements for a show as requested by the Event Services Manager or show promoter, including electrical, staging, dressing room requirements and show day special requests
• Operates power tools and replaces machine blades 
• Ability to work flexible shifts, work hours will include evenings, weekends and holidays 
• Other responsibilities and duties as assigned by management, to ensure the effective utilization of the company’s resources and to ensure customer satisfaction

 Skills & Qualifications:

• Strong project management and organizational skills in which attention to detail and the ability to prioritize and manage multiple tasks/projects on time is essential
• Exceptional interpersonal skills and ability to navigate organizations to build relationships and garner support; ability to work collaboratively with cross-functional teams
• Exceptional communication skills and situational adaptability; capable of clearly conveying WCD standards and the ability to have honest discussions with all levels of employees
• Must have a working knowledge and understanding of how to apply all relevant laws and regulations relating to employment within the United States 
• Excellent business writing skills, knowledge of payroll processes, and the ability to maintain a high level of confidentiality 
• Ability to work independently and efficiently; exercise initiative, resourcefulness and good judgement
• Flexible and comfortable working under pressure in a fast-paced environment 
• Ability to work as part of a team and communicate effectively with all staff
• Ability to work flexible and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays as event calendar or deadlines dictate
• Ability to read, write, and speak English; perform basic mathematical functions (add, subtract, multiply and divide), and the ability to define basic colors 
• Follow oral and written instructions and communicate effectively with others in both oral and written form

 Education & Experience:

• Required

1. High school degree, diploma or GED
2. Three (3) years of prior ice maintenance experience 
3. Knowledge of safety procedures and regulations in ice maintenance and equipment handling
4. Knowledge of refrigeration systems, ice-making, and maintenance of ice resurfacing equipment.
5. Experience working with ice-making equipment and refrigeration systems in a similar environment (e.g., arenas, ice rinks, or large facilities)
6. Ability to operate heavy machinery, such as ice resurfacing equipment
7. Valid Driver’s License 

• Preferred

1. Prior event setup knowledge, skills and abilities 
2. Ability to troubleshoot and repair mechanical and electrical systems related to the ice plant
3. Forklift certification (will be required to obtain within 6 months of employment)

  Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works near moving mechanical parts; in high precarious places and outside weather conditions. Employee may be occasionally exposed to fumes or airborne particles. The employee is regularly required to use hands to finger, handle or feel objects, tools or controls, reach with hands and arms; climb or balance; stoop, kneel, and crouch or crawl. The employee is frequently required to stand, sit, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and drive a vehicle. The employee must occasionally lift and/or move up to 50 pounds. 

Specific vision abilities required by this job include close vision, distance vision, and peripheral vision, depth perception, and the ability to adjust focus, and. The noise level in the work environment is moderate to loud. Specific hearing abilities required by this job include the ability to hear to be able to listen to a radio to respond to and deliver calls and instructions. 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so assigned.

Positioned Based in: Milwaukee, WI

Travel Required:  N/A

Reports to:  Chief Engineer

Department:  Engineering

**The above is intended to describe the general content of and requirements for the performance of the job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 

 **We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, martial or veteran status, sexual orientation, or any other legally protected status. 

**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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