Job Description

About Our Client:

Addison Group is partnering with one of our clients in the equipment services space to deliver first class, genuine and personalized customer experiences by addressing and supporting the business needs of each customer. We are looking for someone motivated to serve new and existing customers and assisting in general sales revenue via outbound sales methods.

Job Title: Inbound Sales Representative

Location (city, state): Batavia, IL (fully onsite to start)

Industry: Equipment Supplier

Pay: $19-21/hr *Hourly role, opportunity for overtime and commission

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Key Responsibilities:

• Efficiently handle inbound calls and electronic communications as assigned
• Manage customer and sales inquiries and provide exceptional service and sales support
• Prepare quotes and shipping estimates, arrange sample requests, build proofs, enter and process orders from start to finish, etc. in order management system
• Efficiently manage time to respond to customer inquiries, follow up on quotes and close held orders, and manage outbound calls from assigned calling campaigns
• Multitask by documenting customer requests with accuracy and ensuring detail of any issues while conversing with customers

Qualifications:

• 1+ years of customer service and sales/upselling
• High school diploma or equivalent
• Proficiency in Microsoft Office, especially Excel and any CRM
• Strong communication skills and customer-focused approach
• Organized, detail-oriented, and comfortable in a fast-paced environment

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