Job Description

With all your career options, why not choose a company where you can own part of the business?

MacArthur Co. is 100% Employee-Owned and offers an outstanding suite of employee benefits. What began in 1913 as a small manufacturer of pipe insulation has grown into a national distributor of building materials. At MacArthur, you get to own a piece of the value our combined honest efforts create.

As an Inside Sales Specialist , you will be an enthusiastic connector between our outside sales team and our customers. The focus of this job is making connections with people, building an understanding of our products and culture, and ensuring customer orders are processed accurately. An ideal candidate will work best in a fast-paced environment where results need to be shared and effectively delegated when necessary.

Sales Support Specialist Responsibilities:

• Support the daily sales operations of a building materials distribution center
• Work with customers and co-workers to build solid relationships based on trust and competence
• Think about the steps necessary to make the customer experience successful
• Ability to multi-task and handle detailed work quickly & correctly
• Thorough and precise; diagnose problems and provided proven solutions
• Following up carefully and cheerfully with customers to ensure the preservation of relationships
• Support a fast-paced environment with multiple projects going on simultaneously
• An open, high level of communication is essential
• Support outside sales team members in business development, quotes, and order processing
• Finalize and oversee the fulfillment of customer orders
• Address customer concerns or opportunities to problem-solve

Job Requirements:

• Detail-oriented and focused; can concentrate on the task at hand for long periods
• Avoid over-committing or over-promising
• Follow established guidelines, structure, and policies, while working with and for others
• Cooperative, easy-going, and agreeable in getting along with others
• Experienced with Microsoft Office Suite (Excel, Outlook, Word)
• Ideal candidates have a few years of inside sales & customer service experience
• Roofing, mechanical, industrial, HVAC, and siding product knowledge, and experience preferred
• Strong communication skills
• Experience in the construction industry is helpful
• Be a team player who isn't afraid of leading
• Willing to jump in and roll up your sleeves to help out when necessary
• Persuasive teaching style to communicate the company's products and services
• Intent on listening and able to communicate concisely while being willing to ask questions

Sales Support Specialist Benefits Package:

• Outstanding Family Medical Benefits Package
• Substantial Stock Ownership Program
• Competitive Compensation Packages
• Paid Time Off (PTO) & 8 Paid Holidays Each Year
• Employer Sponsored Family Dental Insurance
• 401k and Roth 401k Investment Accounts (With Substantial Employer Matching)
• Employer Sponsored Life & Disability Insurance

This job description is a summary; more details of responsibilities are provided during interviews.

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