Logistics Planner Job at Samsung Electronics, University Park, IL

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  • Samsung Electronics
  • University Park, IL

Job Description

Load Planner Or Logistics Planner

University Park,IL

Key Responsibilities

  • Serve as the point of contact for customer relations
  • Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
  • Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
  • Provide excellent customer service in all aspects from booking to cargo delivery on time
  • Request for Quote with carriers and negotiate the spot rates
  • Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
  • Communicate daily with customers, carriers, and internal staff
  • Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
  • Monitor account issues and communicate/liaison with management to implement/drive solutions
  • Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
  • Report as needed (Service failure report, claim/damage report, others)
  • Ensure the accuracy of data entry into Cello and other systems as needed
  • Monitor trends and report changes to management for action

Qualifications:

  • High School Diploma or GED Required; Bachelor Degree Preferred
  • +2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
  • Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
  • Self-motivated and works well under pressure with minimal supervision
  • Highly organized with ability to manage multiple projects, while paying close attention to detail
  • Excellent analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Strong customer orientation and strong negotiating skills
  • Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
  • Experience with NAFTA/USMCA cross border transportation preferred
  • Bilingual in Korean/English or English/Spanish preferred

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