Title: Manager, Sales Operations – Denver, CO Office (Monday to Friday, 8 to 5)
Are you experienced leading in a professional sales/customer service environment and are looking for a fulfilling career opportunity in the vibrant city of Denver? Do you have a passion for customer service excellence and thrive in a collaborative team environment? Look no further! Join a tenured team of CSRs as the Manager in a sales oriented environment, you'll lead a dedicated team in the heart of Denver's bustling business district.
My client is proud to be a leader in the print and promotional industry, providing top-notch solutions to their valued clients. As Manager, you'll play a key role in ensuring their clients receive exceptional service while leading and motivating the team to success by working through your strengths of making a difference to people and companies.
Responsibilities:
· Lead and manage a team of 10-20 customer service representatives in the Denver office, fostering a culture of collaboration, excellence, and accountability.
· Oversee day-to-day operations of the customer service department, including handling client inquiries, resolving issues, and ensuring timely order processing and delivery.
· Develop and implement strategies to enhance customer satisfaction, retention, and loyalty, leveraging your leadership skills to drive performance and exceed goals.
· Serve as a primary point of contact for escalated customer inquiries and complex issues, demonstrating strong problem-solving skills and a commitment to delivering exceptional service.
· Collaborate closely with cross-functional teams, including sales, marketing, and production, to streamline processes, optimize efficiencies, and drive business growth.
· Conduct regular performance evaluations, provide coaching and feedback, and identify training needs to support employee development and career advancement.
· Stay informed about industry trends, market developments, and competitor activities to identify opportunities for innovation and improvement.
Requirements:
Bachelor's degree in business administration, marketing, or related field.
· 8+ years of p roven experience in operations or sales management, with a track record of successfully leading teams of 10-20 employees.
· Exceptional leadership and interpersonal skills, with the ability to motivate, inspire, and empower team members to achieve their full potential.
· Strong communication skills, both verbal and written, with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
· Proficiency in CRM software and Microsoft Office Suite.
· Detail-oriented with excellent organizational and time management skills.
· Ability to thrive in a fast-paced, dynamic environment and effectively prioritize competing demands.
· Knowledge of printing and promotional products industry is a plus and a solid work history.
Ideal candidates will be self-expressed, enjoys managing people, have experience building employee morale programs by working with corporate teams and creating a "FUN" culture, this is for you! Join the team in their Denver, CO office and become an integral part of a dynamic team, where your leadership skills and dedication to excellence will drive our success in the print and promotional industry.
MUST BE LOCAL TO DENVER, NO RELOCATION!
...DIRECT CLIENT: Salesforce QA Tester Location: Carson City, NV Duration: 12+ months (extendable) Rate: $doe W2/1099 REMOTE Experience and Skills Required Advanced level experience implementing Salesforce build and test processes...
Now Hiring General Laborers & Fabricators Training wage is $22.67!2nd Shift starting at $24.17! Weekend Shift starting at $25.69! Flexibility to be Hired for Either 2nd or Weekend Shift Shifts Available: ~2nd Shift: Mondays - Thursdays, 3:45pm - 3:30am;...
...Salary Range: $32.00 - $48.00 Department Details Red Lake Dialysis is an 8-station dialysis unit open Mondays, Wednesdays and Fridays from 5:00am-5:00pm. Job Summary We re looking for positive, compassionate, hardworking registered...
...TITLE: Temporary-Flexible Campus Safety Officer Remote Type: On Campus LOCATION: Heubeck Hall TIME TYPE: Part time POSTED DATE: Posted 19 Days Ago REQ ID: R-0000000511 Job Description: The temporary-flexible campus safety officer is responsible...
...Job Description: Ninyo & Moore has an opening for a Construction Services (materials testing/inspection) Project Manager in Salt Lake City, Utah. The successful candidate will manage construction materials testing projects, including preparing proposals, managing projects...