Job Description

THE OPPORTUNITY: Textbook Painting is seeking a strategic Operations Manager to lead our field operations team. We're at an exciting growth stage and need a leader who can help us scale while maintaining the quality and culture that got us here. This is a senior leadership role that requires a strategic mindset, the ability to build and implement systems with long-term ROI, and a talent for developing leaders who can scale with the company.

You will report directly to the President and have meaningful influence on company strategy and direction. The primary focus is people development, systems improvement, capacity planning, and ensuring the company hits its short and long-term goals.

PRINCIPAL RESPONSIBILITIES:

• Lead and develop middle managers through weekly 1:1s and coaching
• Own operations P&L through Gross Profit—drive profitability through labor efficiency and smart resource allocation
• Build scalable systems for quality control, safety, and operational efficiency
• Partner with Sales, HR, and Finance to solve cross-functional challenges
• Manage vendor relationships and negotiate favorable terms with paint suppliers
• Plan workforce capacity to meet seasonal demand fluctuations
• Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries
• Manage and recruit sub-contractors to ensure work meets quality standards

IDEAL CANDIDATE:

• 3+ years operations management experience; field-service or trades industry preferred
• Experience as a "manager of managers"—leading supervisors and team leads
• Demonstrated P&L ownership with financial accountability
• Track record of implementing operational systems with long-term ROI
• Strong analytical mindset—uses data to inform decisions

WHAT WE OFFER:

• $90,000.00 - $125,000.00 from salary and performance based bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays
• Professional development budget
• Real authority to make decisions and shape the operation

ABOUT TEXTBOOK PAINTING:

We're a residential painting company serving Greater Cleveland for almost 20 years. With approximately 35 field staff and a growing office team, we've built our reputation on exceptional customer service and investing in our people. Our services include interior painting, exterior painting, and cabinet refinishing.

Awards & Recognition:

• Crain's Cleveland Business Top Employer
• Inc. 5000 Fastest Growing Companies
• Weatherhead 100

Our Core Values:

1. Follow the Golden Rule and build lifelong relationships

2. Take pride and ownership in everything you do

3. Continually learn and teach others

4. Face challenges and obstacles like a buffalo—head on

5. Lead with a servant's heart and a team-first attitude

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