Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

cHNlUnBaRXFrdTVnRGwxY0hhUXNwaGFiTEE9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Casual work, Remote job, Flexible hours, Weekend work,

Similar Jobs

Vanguard-IP

Patent Prosecution Associate or Dept. Attorney Job at Vanguard-IP

REQUIREMENTS Qualified candidates will have experience drafting patent applications and prosecuting before the USPTO. An undergraduate degree in Electrical Engineering, Computer Science, Physics, or any equivalent thereof and USPTO admission required. Candidates should...

CARE Group

Patient Care Assistant/CNA 1 in training Job at CARE Group

 ...DESCRIPTION Position: Patient Care Assistant/C.N.A. 1 in Training Department: Nursing Reports to: Director of Nursing FLSA...  ...stands, drawers, and closets in a clean, orderly and odor free manner. Label clothing and belongings. Complete admission... 

Away From Home Travels 2

Travel Operations Manager-Remote Job at Away From Home Travels 2

Travel Operations Manager (Commission-Based) Type: Part-time or Full-time (Flexible, make your own schedule) Compensation: 100% Commission-Based Location: Remote (Must reside and have work authorization) Benefits: Travel perks and discounts Work from anywhere... 

Ochsner Health

Community health worker - management Job at Ochsner Health

 ...matters. Come make a difference at Ochsner Health and discover your future today! This...  ...limited to depression & anxiety. Offers community outreach and health education to individuals...  ...Required - Community Health Worker training certificate must be obtained within... 

Elderwood

Social Work Care Manager Job at Elderwood

 ...Elderwood Independent Practice Association (IPA) is seeking a Social Worker Care Manager who has thier MSW to join our incredible growing...  ...Monday-Friday Schedule w/ no weekends or overnights ~ Hybrid working options ~ Medical, Dental & Vision upon 1st of month...