Job Description

Patient Access Specialist (Hiring across multiple States)

Qualifications:

• High School diploma or equivalent
• 2-3 years of customer service or medical office experience
• Proficient in computer data-entry/typing (40 wpm)
• Strong communication (verbal/written), organizational, and problem-solving skills
• Ability to multi-task and provide customer service
• Knowledge of HIPAA regulations

Responsibilities:

• Provide exceptional customer service, maintaining patient confidentiality
• Accurately collect and update patient demographic information
• Schedule appointments, perform medical necessity checks, and provide out-of-pocket estimations
• Interact with various departments to coordinate patient flow and service
• Train and support staff; participate in cross-training and quality assurance reviews
• Resolve issues and escalate as necessary; maintain a positive and professional environment
• Verify insurance eligibility, handle referrals, and ensure accurate patient registration
• Participate in process improvements and adapt to changing healthcare policies

Shifts: Part time and full time available (rotating schedule)

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