Patient Care Coordinator Job at Pelvic Path Physical Therapy, San Rafael, CA

b01HWHFKRWtrT3BoQkY5UkdLTWhwaGVhSUE9PQ==
  • Pelvic Path Physical Therapy
  • San Rafael, CA

Job Description

Pelvic Path Physical Therapy is seeking a dedicated and compassionate Virtual

Patient Care Coordinator to join our team. As a Virtual Patient Care Coordinator, you

will play a crucial role in providing exceptional care, as the first point of contact for our

patients in need. You will be responsible for guiding patients through their intake

process, coordinating appointments, and ensuring efficient communication between

patients and our pelvic health specialists.

Key Responsibilities:

1. Patient Intake and Navigation:

● Guide patients through the intake process, ensuring all necessary

information is collected accurately and efficiently.

● Provide clear and concise information to patients regarding our services,

including pelvic health assessments and treatment options.

● Assist patients in navigating our online platform for scheduling

appointments, accessing resources, and communicating with our team.

2. Appointment Scheduling and Optimization:

● Coordinate appointments for consultations and follow-up sessions with

pelvic health specialists.

● Utilize scheduling software to optimize therapist schedules and ensure

efficient use of time.

● Communicate appointment details, including date, time, and virtual

platform instructions, to patients in a timely manner.

3. Communication Liaison:

● Serve as the primary point of contact for patients, promptly addressing

inquiries via phone, email, and online chat.

● Facilitate communication between patients and pelvic health specialists,

ensuring that patient concerns and questions are addressed promptly.

● Maintain clear and professional communication with internal team

members to facilitate a seamless patient experience.

4. Administrative Support:

● Assist with administrative tasks, including data entry, documentation,

and Superbill generation.

● Maintain accurate patient records and ensure compliance with privacy

regulations, such as HIPAA.

● Collaborate with Operations Manager and therapists with regard to

patient billing or insurance-related / Superbill issues.

Qualifications:

● Bachelor's or Associate’s degree in communication, business administration, or

a related healthcare field preferred.

● Previous experience in a patient care coordination role preferred, preferably in a

healthcare or telemedicine setting.

● Strong communication skills, both verbal and written, with the ability to

effectively interact with patients and healthcare professionals remotely.

● Proficiency in using virtual communication tools (Slack), scheduling software,

Excel, Word, Gmail, CRM and electronic health records (EHR) systems.

● Excellent organizational skills and attention to detail, with the ability to manage

multiple tasks simultaneously in a fast-paced environment.

● Empathetic and patient-centered approach to care, with a commitment to

providing exceptional customer service.

● Ability to consistently work within Pacific Time business hours.

Application Process:

To apply for the Virtual Patient Care Coordinator position at Pelvic Path Physical

Therapy, please submit your resume and a cover letter detailing your relevant

experience and qualifications to marci@pelvicpath.com . We look forward to reviewing

your application and potentially welcoming you to our dedicated team of healthcare

professionals.

About Pelvic Path:

Pelvic Path Physical Therapy has redefined the approach to pelvic health within a

whole-body framework. Since 2019, we’ve been committed to quality care for both

our patients and our dedicated staff. Our one-on-one, hour-long sessions reflect

our belief in providing the time and resources necessary for true success. We’re

not just a clinic; we’re a team with a strong culture, dedicated to continuous

growth, mentorship, and professional development.

Schedule:

15-20 hours per week

Job Tags

Remote job,

Similar Jobs

Excellence Services, LLC

Private Executive Chef Job at Excellence Services, LLC

 ...Paid Meal Breaks Regular Reviews & Advancement Opportunities SUMMARY: Unique opportunity for a creative and dedicated Private Chef , skilled in the art of preparing a wide variety of cuisines, with a preference for Asian fusion. Our ideal candidate enjoys... 

Mohawk Valley Health System

Radiation Therapist - Full TIme - Days Job at Mohawk Valley Health System

 ...Job Summary Works under the direction of a Radiation Oncologist and performs responsibilities associated with the localization of tumors and the administration of radiation therapy. Possess knowledge in principles, practices and procedures involved with the operation... 

The Borgen Project

Writer/Journalist Internship Job at The Borgen Project

 ...conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has...  ...for BORGEN Magazine ( or The Borgen Project Blog ( This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your... 

BERKHEIMER BUSINESS SERVICES LLC

Temporary Data Entry Clerk Job at BERKHEIMER BUSINESS SERVICES LLC

 ..., you will play a crucial role in maintaining accurate and up-to-date information in our systems, ensuring the smooth flow of all document imaging work and data across various departments. Primary duties include: Review & verify a variety of confidential tax documents... 

AO Globe Life

Company Expansion- Hiring remote work from home positions Job at AO Globe Life

With consistent growth year over year, were looking to add more talented individuals to our rapidly growing company. This career allows you to determine your own income, grow at the rate you want to, and embrace a company culture where every single day is you vs. your...