Job Description

** Peer Support Specialist**

**Job Category****:** Administrative **Requisition Number****:** PEERS003372 Showing 1 location **Job Details**

**Description**

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.

**SCOPE OF ROLE**

Reporting to the Supervisor, Behavioral Health Services, the Peer Support Specialist ultimately serves as a patient advocate. You will be relied on to provide clients with resourceful information and support while adhering to treatment plans in a variety of settings. The Peer Support Specialist will model competence to their clients, through their own personal experiences, in successful self-recovery. You will act as a subject matter expert while performing a wide range of tasks to support clients.

**HOW YOULL SUCCEED ____________________________________________________________________**

* Build friendly and positive patient relationships by using knowledge, skills, and training from Certified Peer Specialist training to model, coach, support and advocate with patients.

* Provide advocacy and outreach on behalf of patients in all situations where patients are unable to advocate for themselves due to symptoms of mental illness.

* Identify, develop, and access support resources for patients to increase their success in community integration and community inclusion.

* Create strong relationships and outstanding one-on-one patient care services by assessing patients personal accomplishments, strengths and challenges in order to achieve their stated goals.

* Partner closely with patients in self-management of critical or crisis situations.

* Assist with the preparation and recording of the peer support recovery plan, encounter notes, and other documents that verify service delivery in a timely manner according to established quality and regulatory standards.

* Create a weekly schedule that meets existing program productivity standards and supervision requirements.

* Ensure that all patient visits are documented in the Electronic Health Record (EHR) immediately.

* Model your own personal responsibility, self-advocacy, and recovery tools to your patient to help teach and support recovery.

* Facilitate effective and thorough patient self-review of progress upon each encounter.

* Represent Signature Health in a professional manner at all times; includes maintenance of appropriate professional appearance as outlined in the dress code policy, and demonstration of respectful interactions with patients and team members.

* Comply with all agency policies and procedures.

* Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.

* May be required to perform remote services as determined by Signature Health.

* Adherence and completion of compliance training provided by Signature Health.

* Responsible for and completes all productivity/documentation requirements.

* Participate in all assigned staff meetings and staff development programs.

* Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.

* Other duties as assigned.

**KNOWLEDGE & EXPERIENCE ______________________________________________________________**

* High School Diploma required.

* Peer Specialist Certification required.

* Must have personally been in recovery for 2+ years and maintains a recovery program.

* 2+ years experience in a behavioral health work environment preferred.

* Must possess a valid unencumbered Ohio drivers license.

* American Heart Association (AHA) Basic Life Support (BLS) certification required.

* Demonstrated knowledge of the local Mental Health System.

* Must possess basic computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.

* Must have basic electronic communication and internet skills to gather information required for the program or program participants.

**COMPETENCIES ___________________________________________________________________________**

* Advocacy

* Coaching

* Initiating Action

* Managing Relationships

* Patient Education/Health Promotion

**WORKING CONDITIONS ___________________________________________________________________**

* Work is normally performed in a typical interior/office/clinical work environment.

* While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.

* Requires periods of sitting, standing, telephone, and computer work.

* Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.

* Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.

* Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

* Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.

* Possible exposure to blood borne pathogens while performing job duties**.**

* Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.

* Sufficient dexterity to operate a PC and other office equipment.

**ADDITIONAL INFORMATION ______________________________________________________________**

* FLSA Status: Non-Exempt

* Internal Job Code: 3231

* Revenue Status: Revenue Generating

* Last Revision Date: 11/09/2020

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate. Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better.

**Experience**

**Required**

Peer Support Certification

**2 years:** Must have personally been in recovery for 2+ years and maintain a recovery program.

**Preferred**

**2 years:** behavioral health work environment

**Licenses & Certifications**

**Requ

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