About NYC Health + Hospitals:
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
This position will manage and direct programs related to the philosophy of Person-Centered Care [PCC]* across the system. The incumbent will be involved with assessment, data analysis, and strategic planning to improve the employee and patient experiences. They will report to and work closely with the Care Experience leader at their respective facility/service line, peer incumbents at other locations in the health system, as well as the Central Office Care Experience and Workforce Wellness departments. This role will partner with all key stakeholders from executive leadership to front-line staff, patients/residents/community members to spearhead improvement effort initiatives within the organization.
*Person-Centered Care (PCC) is care focused on the needs of individuals, guided by peoples’ preferences and values, and includes supporting structures, policies, and practices that create a culture of quality, compassion, and partnership across the continuum of care.
Minimum Qualifications:
Educational and/or experience requirements will vary requiring diverse kinds and levels depending on the content, complexity and variety of project. Compensation levels will correspond to the requirements developed for the designated project.
In no event will the acceptable minimum be below:
1. A Baccalaureate Degree from an accredited college or university in a specialization discipline consistent with project content; and,
2. Four years of substitutable and relevant health care experience related to the objectives of the project; or,
3. A satisfactory equivalent combination of experience, training and education.
Department Preferences
NYC Health and Hospitals offers a competitive benefits package that includes:
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