Job Description

This on-site position will is employed by the Washington County Health Department , 219 Princeton Rd, Johnson City, TN 37601.

Job Overview:

This position performs clerical tasks in the health department. These tasks include patient registration, scheduling, patient check out, vital records processing and medical records duties.

Duties and Responsibilities:

• Interview clients for medical, environmental, and administrative services
• Schedule client appointments
• Informs clients of any visit requirements
• Collects and updates client demographic information for registration purposes 
• Review documentation to determine eligibility for federal and state programs
• Enter collected data into the health department management information systems
• Interact with multiple computer software systems to enter and receive information.
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform client of rights and responsibilities for participation in various programs
• Obtains prior authorization from patient, parent, or legal guardian before releasing medical information
• Compiles appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic medical record
• Maintains a positive, constructive, and cooperative work environment

Minimum Education and Experience Requirements:

High School Diploma or equivalent and experience equivalent to two years of full‐time customer service delivery and/or clerical/office work. Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year‐for‐year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

Preferred Experience:

Bilingual – Spanish/English

The State of Tennessee offers great benefits including:

• Convenient Working Hours, Monday through Friday, 8:00‐4:30; no weekends or state holidays
• Affordable Insurance Premiums for Health, Dental, and Vision
• Annual and Sick Leave
• Retirement, 401K, 457K Plan Options

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