ROADSIDE SUPPORT SPECIALIST Job at R E Garrison Trucking Inc, Cullman, AL

b01hVG81RWtsdXRnQUZwZUhxOHNwUldXTGc9PQ==
  • R E Garrison Trucking Inc
  • Cullman, AL

Job Description

ROLE AND RESPONSIBILITIES

- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices

- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs

- Uses discretion to approve or deny what work will be completed

- Provides drivers with options to use for maintenance of break downs while on the road

- Keeps interfacing departments abreast of ongoing situation in timely manner

- Functions as liaison between driver and repair shop of driver’s choice

- Maintains honest and open dialog with the driver at all times

- Utilizes software database to locate shops that can handle the particular problem at hand

- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done

- Continually updates interfacing departments and drivers of progress/time frame

- Processes payment for services rendered through com check or accounts payable

- Ensures all records and invoices are scanned into software

- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.

- Any other duties as may be assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

- High School Diploma or equivalent.

- Previous maintenance and/or customer service experience preferred.

- Knowledge of trucking industry a plus.

- Knowledge of equipment and breakdown/repairs a plus.

PREFERRED SKILLS

- Must be customer oriented.

- Must have excellent communication skills.

- Must be able to work in fast paced environment.

- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.

PIb3d8641ea9ba-30492-34753950

Job Tags

Similar Jobs

Sanford Health

RN Ambulatory: Prep Center South University Surgical Services Job at Sanford Health

Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated...

Coffman Engineers, Inc.

Structural Engineer (Entry Level) Job at Coffman Engineers, Inc.

 ...At Coffman Engineers, we serve as both prime consultant and sub consultant on projects large and small, including commercial, retail...  ...our many disciplines, we can create teams comprised of civil, structural, mechanical, electrical, fire protection, and corrosion control... 

Building and Land Technology

Vice President of Commercial Leasing Job at Building and Land Technology

 ...includes: ~ Competitive Salary with potential for bonus~ Medical Insurance ~ Dental Insurance ~ Vision Plan ~401k Plan ~ Life Insurance ~ Paid Vacation ~ Paid Sick Leave ~ Paid holidays ~ Housing Discount at BLT owned properties BLT is an equal... 

FedEx Dataworks

Data science Job at FedEx Dataworks

As a FedEx Intern, you will be working on projects gaining you valuable, real-world experience in a professional environment as it relates to your field of study. "Essential Functions Under close supervision, the successful candidate may assist with the following:...

Gpac

HVAC Project Manager Job at Gpac

HVAC Project Manager needed! Excellent benefits, competitive compensation, and opportunities for professional development. Competitive Pay Excellent Benefits Professional Growth Great company culture The HVAC Project Manager is responsible for managing all aspects...