RPA Support Engineer - hybrid schedule Job at DeWolff, Boberg & Associates, Dallas, TX

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  • DeWolff, Boberg & Associates
  • Dallas, TX

Job Description

Description

Primary Responsibilities:   

  • Monitors incoming support tickets forwarded from Tier 1 or raised as a result from automation defects
  • Responds to anomalies in automation performance by triaging anomaly, identifying suspected root cause and dispatching to pertinent support party(s)
  • Performs basic troubleshooting by reviewing process logs or error messages to resolve issue
  • Determines root cause of incidents (configuration vs. defect)
  • Performs small code changes or fixes to resolve issues
  • Forwards higher complexity issues to relevant teams
  • Monitors process monitoring dashboards regarding logs, run-time resources, license optimization, etc.
  • Assists with production requests, like asset changes, credentials, schedule changes, etc.
  • Other duties as assigned.

Qualifications:   

  • Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, etc
  • 1-2 years of experience with software development using UiPath
  • Experience in .NET, HTML, JavaScript, and advanced automation tools (OCR, IDP, AI/ML) preferred
  • Ability to break down business problems into logical tasks and think creatively
  • Ability to perform code analysis to understand how code is implemented
  • Good communication skills  
  • Experience working both independently and with teams
  • Experience with automation technology preferred.
  • Technical background

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