Key Responsibilities

Perform manual testing of Salesforce applications, including Service Cloud, Sales Cloud, and Communities.
Create and execute test plans, cases, and scripts to verify system functionality and performance.
Identify and document defects, issues, and risks clearly and concisely.
Collaborate with developers, business analysts, and stakeholders to understand requirements and ensure test cases align with business needs.
Participate in designing and reviewing user stories, functional specifications, and technical documentation.
Conduct regression testing to ensure new features and enhancements do not impact existing functionality.
Develop and maintain a strong understanding of Salesforce applications and related technologies.
Stay up-to-date with industry best practices and emerging trends in Salesforce testing.
Customer onboarding Coordinating with new customers and getting their data loaded. (manually or using a data loader)
Customer support tracking and responses Responding and tracking all issues reported by existing customers
Creating reports which help with the billing/invoicing
Creating customer success reports
New team member onboarding and training.

Mandatory Skills

Desired Skills

Healthcare domain is an added advantage.