Job Description

About Us: 

Hey! We're The HOTH. 

Our name stands for "Hittem' Over the Head" – a nod to how we approach everything we do: with enthusiasm, innovation, and an unwavering commitment to delivering results that amaze our clients.

We're one of the world's top Digital Marketing companies, pushing boundaries and driving growth for our customers in SEO and beyond. Our mission is simple: help businesses thrive online and have a blast while doing it.

Thanks to our dedicated team, we've been recognized as one of INC Magazine's Best Workplaces. Ready to join a high-performing team? Let's talk.

About the Position:

This isn't a cold-calling sales role. We've got a team that takes care of finding and closing most of our enterprise clients.

Your job? Keep our best clients happy, healthy, and growing .

As our Senior Account Director, you'll be the go-to person for a portfolio of high-value accounts (>100k ARR) at not only The HOTH, but also our sister brands - Authority Builders and LinkBuilder.io. You'll make sure they're getting amazing results, finding new ways to grow their business with us, and sticking around for the long haul.

You'll work closely with our CX team to deliver great service, spot opportunities for upsells and cross-sells, and make sure every client interaction leaves them feeling like we've got their back. You'll also serve as a mentor and resource to our Account Directors, helping to level up the team, share best practices, and lead by example when it comes to client relationships and strategic thinking.

Please note: This is a full-time role based out of our Downtown St. Pete office. We offer a flexible hybrid schedule with in-office days on MWF and remote work on Tuesday and Thursday.

Key Responsibilities:

• Build and maintain relationships with key decision-makers in mid-market and enterprise companies
• Collaborate with sales leadership to refine messaging, strategy, and outreach efforts
• Provide mentorship and leadership to Account Directors
• Stay up-to-date with industry trends and competitor offerings

What You'll Do (A Day in the Life):

• 60%: Client Account Management (Your #1 Focus)
  • Build real relationships with decision-makers at mid-market and enterprise accounts (> $100k ARR).
  • Be their trusted partner — check in regularly, review performance, and talk strategy.
  • Keep an eye on account health metrics so you can spot (and fix) problems early.
  • Make sure we hit retention goals and keep our clients raving about us.
• 30% - Finding Growth Opportunities
  • Look for ways to help clients get even more out of working with us, whether that's content, local SEO, link building, or digital PR.
  • Pitch ideas that make sense for their goals and help them see the value in expanding their services.
  • Work with CX and fulfillment to deliver new services without a hitch.
• 10% - Collaboration & Reporting
  • Team up with CX, fulfillment, and leadership to keep accounts moving in the right direction.
  • Keep our CRM system up to date with all your client notes, activities, and wins.
  • Share your wins and client insights with the team so we can all get better.

What We're Looking For:

• 6+ years in account management, client success, or sales (SEO/digital marketing/media experience is a plus)
• Experience in a SaaS environment
• Proven success in keeping high-value clients happy and growing their accounts.
• A relationship-builder who can earn trust and communicate clearly.
• Knows enough about SEO/digital marketing to talk strategy confidently (or can learn quickly).
• Organized, self-motivated, and able to juggle multiple high-value clients at once.
• Comfortable working toward retention and growth goals — and motivated by a variable comp plan.

Why It's Great Being a HOTHer: 

We're one of the best types of companies to work for – We're already successful and growing, but not so big that you can't be heard. 

We began as a small, bootstrapped startup from Chicago, and we have now grown to be one of the largest Search Engine Marketing providers in the world.

Thanks to our maniacal commitment to Hitting our customers Over The Head (aka. HOTHing) with awesome products and service, we've grown to well over 10,000+ high-value users all over the world.

Our mission is to help as many people in the world with Search Engine Marketing as possible, and have a blast while doing it.

We currently have a core team distributed throughout the US with a central office in St. Pete, FL.

Here are some reasons you want to work with us:

• We've been voted one of Tampa Bay's Best Places to Work for four years in a row and one of INC Magazine's Best Workplaces! 
• We are a driven, successful, fun company that is experiencing insane growth.
• We have awesome products, a great reputation, and systems for everything.
• You'll have a hybrid work environment to support your work/life balance. 
• Our branding is nuts. Our mascot is The HOTH monster and we have a 6' tall HOTH costume.
• We're awesome. 100% results-driven. No bullshitters.
• You will work with a small, fun team. 
• We have a cool office environment in downtown St. Pete, FL. 
• Our benefits and perks package is great. Check out the full list on our Careers Page! (

Application:

Ready to join a team that's redefining the way we work through AI-powered automation? We'd love to hear from you! Fill out the application form and attach your resume. In your intro, tell us why you're the right fit—and sneak the word “banana” into your response, just to show you're paying attention.

The HOTH is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, or any other protected characteristic.

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