Job Description

Senior System Administrator

• The Senior Systems Engineer provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for applications or infrastructure.

Responsibilities include but not limited to:

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations, and networking equipment.
• Install and upgrade computer components and software.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing issues, and assessing the impact of problems.
• Provide documentation and technical specifications to the Project Team and Manager for the planning and implementation of new or upgraded IT infrastructure (hardware or software).
• Lead desktop and helpdesk support efforts, ensuring that all desktop applications, workstations, and related equipment problems are resolved in a timely manner with minimal disruptions.
• Utilize leadership skills to exercise independent judgment and decision-making, especially in diagnostics and troubleshooting of individual applications or infrastructure.
• Manage multiple assignments simultaneously, including configuration, development, integration, testing, and resolution of issues for systems; assess, troubleshoot, and follow established guidelines for escalating hardware, software, and networking problems.
• Perform diagnostics and troubleshooting in support of designated applications, including both custom-built solutions and Commercial Off-The-Shelf (COTS) products.
• Convey detailed status updates to internal teams to ensure alignment and transparency on project progress.
• Communicate clearly and professionally to foster collaboration and ensure project success.
• Engage in problem resolution and strategic planning; implement, maintain, and monitor operating systems and related subsystems; participate in and lead small projects and activities.

Skills & Experience required:

• Support for Microsoft related technologies
• Windows Servers (FSMO, DNS, DHCP, etc)
• Active Directory
• Azure
• Microsoft 365
• Microsoft 365 Administration
• Exchange, SharePoint, OneDrive, & Teams Online
• Intune
• Azure AD
• Virtualization
• VMWare
• Hyper-V
• Firewall Implementation & troubleshooting
• Knowledge & experience with complex networking environments
• Deep understanding of Active Directory, Group Policy, File Sharing, etc.

Recommended knowledge, skills, and competencies:

• Strong knowledge of systems and networking software, hardware, and networking protocols
• Experience with scripting and automation tools
• Experience with all modern operating systems
• Experience with Kaseya BMS and VSA

Qualifications for Systems Engineer

• Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
• 3-5 years of IT administration experience
• System administration and IT certifications in Microsoft, or other network related fields are a plus
• Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
• A proven track record of developing and implementing IT strategy and plans
• Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Benefits:

• Incredible company culture
• Medical/Dental/Vision health plans
• HSA/FSA participation based on insurance plan
• PTO/Sick/Holiday pay
• Ability to contribute to Long-term Disability and Short Term Disability plans
• Discretionary bonuses
• Dependent Care FSA
• Paid Parental Leave
• Employee life Insurance 100% Company Paid
• 401K participation
• Explosive company growth
• Company-sponsored Team Building Events
• State-of-the-art, modern office with amenities: free onsite gym, snacks, drinks, and a food hall

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit, stand, walk, talk, hear, and see
• Routine use of hands to type
• Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
• Occasional need to walk around the office
• Consistent vision abilities required; close vision, depth perception, and ability to focus
• May require travel dependent on company needs
• Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
• Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

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