KARL STORZ is currently looking for a Service Desk Support Analyst . This role will act as the central point of contact for handling business partners’ technical support issues. The Support Analyst will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is phone support and resolution of incidents and service requests submitted via Self Service, as well as solution documentation. The Support Analyst will perform occasional deskside support.
This is an onsite role that is based at our Charlton, MA office.
RESPONSIBILITIES:
REQUIREMENTS:
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