ServiceNow Engagement Manager Job at ClifyX, Boston, MA

bzhLVm9wTXBudUJuQmxwWUg2TXNweDZiTFE9PQ==
  • ClifyX
  • Boston, MA

Job Description

As a ServiceNow Engagement Manager, you will play a key role managing a talented group of Solution Architects and Platform Architects leading ServiceNow transformation programs. This team is responsible for driving best-in-class program management, and you will be instrumental in delivering some of the most innovative and cutting-edge technologies and products to market.

Key Responsibilities

  • Manage end-to-end ServiceNow implementation projects, including planning, execution, and post-deployment support
  • Develop detailed project plans covering scope, timelines, resource allocation, and budget
  • Ensure adherence to ServiceNow best practices and ITIL frameworks
  • Act as the primary liaison between clients, technical teams, and business stakeholders
  • Provide regular status updates, dashboards, and executive-level reporting
  • Identify project risks and implement mitigation strategies
  • Handle escalations and ensure timely resolution of issues
  • Lead cross-functional teams, foster collaboration, and drive continuous improvement
  • Mentor junior project managers and ensure compliance with governance standards

Qualifications

  • 10+ years in IT project management, with at least 6+ years in ServiceNow projects (ITSM, ITOM, HAM, SAM)
  • ServiceNow CSA (Certified System Administrator) mandatory; CIS certifications preferred
  • Strong technical knowledge and ability to create reporting and dashboards
  • Strong understanding of ServiceNow platform capabilities and integrations
  • Familiarity with Agile and Waterfall methodologies
  • Excellent communication, leadership, and client relationship management
  • Ability to manage multiple projects under tight deadlines

Required Qualifications

  • PMP, Scrum Master, ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
  • ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
  • Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
  • Leadership and Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels
  • Excellent written and verbal communication skills

Preferred Qualifications

  • Experience with ServiceNow Program Delivery
  • ITIL Foundation certification is preferred
  • Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow
  • Experience with DevOps and CI/CD pipelines for ServiceNow deployments
  • Knowledge of automation tools and frameworks to drive operational efficiencies

Job Tags

Similar Jobs

Guthrie

Patient Service Specialist- Internal Medicine-Full Time Job at Guthrie

Position Summary: Hours: M-F 8-5 The Patient Service Specialist provides direct, daily operational front office support in a manner...  ...deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. s policies and guidelines.... 

Cushman & Wakefield

Mechatronics & Robotics Technician Job at Cushman & Wakefield

 ...appropriate or required Personal Protective Equipment (PPE), which may include but is not limited to hard hat, face mask, face shield, and composite toe shoes. Regularly required to crouch or bend and reach to install/move equipment. Involves movement between departments,... 

Noble Panacea

Copywriter Job at Noble Panacea

 ...Ultimately, we strive to promote absolute skin health by empowering all who seek authentic, natural, and ageless beauty. As the Copywriter for Marketing and Digital team the role will include overseeing the tone of voice and content creation for the brands expression... 

FX Staffing

Sales Account Manager Job at FX Staffing

 ...We are seeking a highly motivated and experienced Key Account Manager to join our team to contribute to the continued success of the company...  ...executives, directors, and onsite/location managers to drive sales at multiple levels within key accounts Visit key accounts on... 

Associa

Branch President Job at Associa

 ...between branches, ancillary companies and home office departments Leads the cascaded respective...  ...plans to adjust current realities and target still achieving committed objectives...  ...personnel; planning, assigning, and directing work; appraising performance; rewarding and...