Site Reliability Engineer (SRE) Job at Elite Mente LLC, Remote

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  • Elite Mente LLC
  • Remote

Job Description

Position: Site Reliability Engineer

Location: 100% Remote

Duration: 12+ Months Contract

Interview: Video

Key Areas of Responsibility:

  • This is a strategic and hands-on position where you will work closely with cross-functional teams to identify potential issues and provide innovative insights to optimize system performance, stability, and availability.
  • Guide cross functional teams to manage and support their PagerDuty alerts, teams, schedules, escalation policies and automations.
  • The engineer will also be responsible for automating alerting and remediation processes to reduce mean time to resolution (MTTR) and improve system uptime.
  • Monitor Server, network infrastructure and application performance metrics, and identify patterns and trends to improve system performance and reliability.
  • Troubleshoot issues and outages, working closely with development and operations teams to identify root causes and develop solutions.
  • Collaborate with cross-functional teams to support incident management, change management, and problem management processes.
  • Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
  • Develop trend analysis and prepare service improvement plans to address identified gaps.
  • Build strong relationships with key stakeholders, including senior management, department heads, and external partners, to ensure their support and engagement in incident management initiatives.
  • Foster a culture of continuous improvement, staying abreast of industry trends, emerging technologies, and best practices to enhance incident management capabilities.
  • Create dashboards and reports to provide insights into operational performance and health.
  • Build automation to optimize processes and workflows within our on-call systems and monitoring platforms.
  • Complete any assigned project work or tasks, with a view to improving existing processes, capabilities and seek out automation opportunities.
  • Ability to support on-call rotation and off-hours support as required.

Minimum Qualifications:

  • Bachelor's Degree in IT, Business Management or a related discipline preferred.
  • 5+ of direct experience working in the observability, operations, or DevOps domains.
  • Proficient in Observability, monitoring, PagerDuty, and logging tools Like Datadog, Dynatrace, PowerBI, etc.
  • 3+ years of technical experience: systems engineering, SRE, DevOps, software engineering

Other Required Qualifications:

  • Excellent written and verbal communication skills with the ability to communicate effectively with all stakeholders including senior leadership.
  • Strong ability to understand, accurately translate and produce technical information for a general and business audience.
  • Strong experience with change, incident, and problem management principles, methodologies, and tools.
  • Experience using configuration and change tools to include such as ServiceNow Change and CMDB and or related tools.
  • Experience with project delivery methodologies (Agile, Scrum).
  • Hands on experience with monitoring and performance monitoring tools: DataDog, Dynatrace, Splunk, etc.

Preferred Qualifications:

  • ITIL v3 Foundation Certification Preferred
  • Certification in Project Management
  • Experience implementing continuous process improvements within a configuration, change, release, or asset management program
  • Cloud certifications (Azure, AWS, GCP)
  • Direct experience scripting in two of the following languages: Python, PowerShell, Bash.
  • Proficient at technical and business writing

Job Tags

Contract work, Remote job,

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