Job Description

General

A Pet Pros Store Manager is responsible for establishing, providing and maintaining outstanding guest services, oversees and is accountable for the operations of the store ensuring maximum sales and profitability through managing and developing store team members, product display and inventory control, maintaining professional employee relations, managing payroll hours and operating costs.

Duties and Responsibilities

The general duties of a Pet Pros Store Manager, include but are not limited to:

• A Pet Pros Store Manager understands and can perform all the duties of their staff.
• Through training, development and coaching of store employees, ensure that each guest receives outstanding Pet Pros service by providing a friendly and warm environment which includes greeting and acknowledging every guest.
• Creates a warm, friendly and welcoming environment for all store team members.
• Coordinates ongoing store training for all store staff on the products Pet Pros carries and Pet Pros policies and procedures.
• Establishes rapport with current and potential customers.
• In conjunction with their District Manager, develop and implement plans to meet or exceed store goals and objectives.
• Control inventory shrink, expenses and payroll.
• Ensure appropriate merchandise presentation, signage, and assortment in all departments; ensure sales floor is adequately stocked.
• Trains, develops and monitors team members in Pet Pros standard operating procedures and policies, including compliance and consistency in application of store procedures (i.e. point of sale, deposits, cash handling, receiving etc.)
• Conducts regular store management and staff meetings.
• Participates in store walk-throughs with District Manager and/or other home office staff.
• Continually train, develop, coach and evaluate store team members, recruit potential candidates.
• Monitor and react within Pet Pros standards to team member’s performance.
• Manages recruitment, on-boarding and termination of store staff per Pet Pros policies.
• Monitors store staff job results by training, coaching, developing, and where appropriate counseling and disciplining employees per Pet Pros policies and procedures.
• Performs quarterly appraisals of store staff development and job results.
• Ensures safety policies and procedures are followed. Conducts monthly Store Safety meetings.
• Ensures store merchandise is safeguarded by adhering to established Pet Pros policies and procedures.
• Other duties and projects as assigned

Qualifications

• Motivating, positive, helpful attitude
• Experience in performance management, training and developing team members, able to recognize and celebrate team members success
• Inquisitiveness and desire to learn
• Promotes a positive team environment by sharing knowledge and educating other team members. Engages with team members in a positive, professional, and supportive manner
• Highly accountable, ethical and has integrity
• Able to manage their own and team members time effectively
• Ability to delegate
• Good problem solving skills
• Effective written and verbal communication skills
• Comfortable with computers and learning new systems and software.
• Basic understanding of Microsoft Office software including Excel, Word, Outlook

Supervisory Requirements

This position manages all employees of the store and is responsible for leadership and development of the assigned store employees.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items up to and over 45 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Environment: This job operates in a retail environment with merchandise displays and inventory items available for purchase.

Position Type/Expected Hours of Work: This is a full-time position, days and hours of work vary. This position requires the flexibility to work within our normal store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis so as to interact with all team members regularly.

Travel: Occasional travel to other stores, meetings and events, at times before or after hours, is expected with this position.

Required Education/Experience:

• High school diploma or GED
• At least 5 years of experience in retail store
• At least 2 years in supervisory or lead role

Preferred Education/Experience:

• Experience specifically managing a staff of retail workers
• Associate’s degree

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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