About NYC Health + Hospitals:
Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible
NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description:
A member of the revenue cycle process, the Outpatient Telephonic Financial Counselor’s primary responsibility is to assist uninsured or underinsured patients with enrolling in health insurance coverage or financial assistance to cover their health care costs. Telephonic Financial Counselors primarily assist patients over the telephone. Key responsibilities include interviewing patients and families to determine coverage eligibility, submitting applications for insurance coverage, assisting with financial assistance enrollment, answering patient questions and following-up on applications through determination.
General tasks and responsibilities will include:
The identification of tasks and responsibilities below are not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to the position within the revenue cycle process.
Minimum Qualifications:
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.
Department Preferences
NYC Health and Hospitals offers a competitive benefits package that includes:
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