Job Description
Location: Irvine, CA
Employment Type: Fulltime
Pay Rate: $22-25/hour
Hours: 5:30am-3pm or 4pm-12:30am PST (might need to work overtime or during the weekends)
***Business-level proficiency in Mandarin is required for this role due to the nature of the position, which involves frequent direct communication with Mandarin-speaking customers/clients. This language skill is essential to effectively understand their needs, address inquiries, and provide support. ***
Key Responsibilities:
- Assistant supervisors with operations of DSPs, ensuring compliance with company standards.
- Develop and enforce quality assurance protocols.
- Monitor performance and drive continuous improvement.
- Oversee warehouse activities for consistency and reliability.
- Conduct daily control meetings and performance reviews.
- Recruit qualified DSPs and provide onboarding.
- Design training to improve service quality.
- Oversee regional fleet operations, task distribution, and cost control.
- Continuously optimize collection models and processes.
- Coordinate with internal teams and external partners.
- Handle daily operations and emergency responses.
Requirements:
- Bachelor’s degree or equivalent
- Strong leadership, analytical, and decision-making skills.
- Able to perform under pressure in fast-paced environments
Benefits:
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K 100% Matching up to 2%
- 50% Medical insurance, 100% Dental and Vision Insurance
Job Tags
Full time, Weekend work,