Job Description

Our Operations Team is looking for an energetic and competitive Operations Specialist who is willing to go the extra mile with our customer service for carriers & sales team. Operations Specialists will collaborate with Carrier Sales and Customer Sales reps to bring cost-effective strategies and elevated service to our customers' shipping/receiving departments. **This position will be onsite, Thursday-Sunday**

The Ally Logistics team is committed to hustling each day, because #HUSTLE ( means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it's like to work at Ally Logistics. (

KEY ATTRIBUTES FOR SUCCESS:

• HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values ( say it all.
• HUNGRY :  A healthy sense of competition is a necessity here. We're seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.
• SMART :  We're looking for individuals who are resourceful and organized problem-solvers, diving headfirst into problems rather than straying away from them.

PRIMARY JOB DUTIES:

• Strong Customer Service Skills 
• Obtaining shipment updates from contractors
• High-volume phone and email outreach
• Negotiating rates with contractors and customers
• Providing updates and solutions to Carrier Sales, Regional Dispatch Managers, or Customer Sales
• Problem-solving
• Ability to work in a fast-paced environment 
• Must be a self-starter

COMPENSATION:

Compensation will be based on qualifications and experience.

BENEFITS & PERKS:

• Health / Dental / Vision Insurance Plans
• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Paid Maternity Leave (3 months) and paid Paternity Leave
• Free professional coaching through Boon Health
• Baby-feeding support and on-site Mother's Lounge through Pumpspotting
• Comprehensive training program
• Commitment to defend employees who have signed predatory non-competes (Learn more here (
• Ongoing, in-house professional development
• In-office gym complete with strength and cardio equipment as well as Peloton bikes
• On-site espresso machine and snack machine
• On-site golf simulator

QUALIFICATIONS:

A successful candidate must possess the following traits/skills:

• Bachelor's Degree preferred
• Alignment with Ally's #HUSTLE values
• Strong written and verbal communication skills
• Must be comfortable in a fast-paced and high-energy environment

ADDITIONAL INFO:

• ** This position will be onsite, Thursday-Sunday**
• A cover letter is highly recommended, even if it's brief. Tell us why you are a fit!
• Signing a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.

ACCOLADES & INDUSTRY AFFILIATIONS:

• One of the Inc. 5000 fastest-growing companies four years running
• One of West Michigan's Best and Brightest Employers
• Member of Women in Transportation

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