Job Description

The Senior Quality Manager provides leadership and technical expertise across all quality assurance activities within the division. This role is responsible for developing and maintaining world-class quality systems, ensuring compliance with industry standards and customer requirements, and driving continuous improvement initiatives across multiple manufacturing sites. The position serves as the division's expert in quality management, accreditation, testing methodologies, and statistical analysis to deliver superior product performance and customer satisfaction.

Key Responsibilities:

• Lead and develop a team of lab technicians and provide mentorship to Site Quality Managers across 1-3 manufacturing locations.
• Oversee workforce planning, hiring, training, performance reviews, and foster a collaborative, accountable culture within the Quality Department.
• Ensure compliance with ISO 9001, TS16949, A2LA, and other applicable accreditation standards; maintain lab accreditation and testing protocols.
• Manage calibration, verification, and quality assurance of lab equipment across all sites.
• Lead and support internal and external audits, ensuring timely resolution of findings and accurate documentation.
• Oversee material certification processes and maintain documentation accuracy for customer requirements.
• Collaborate with R&D to define raw material specifications, critical product characteristics, and testing requirements.
• Serve as the division's expert on Statistical Process Control (SPC) and data-driven quality analysis; monitor product and process performance to support improvement projects.
• Develop and maintain standardized inspection and testing methodologies across all sites.
• Support implementation of the Corporate Quality Operating System (LabTrack - S4 SAP) for consistency across operations.
• Manage customer complaint investigations, root cause analysis, and corrective action implementation; ensure timely communication and closure.
• Oversee supplier quality processes in partnership with Procurement, including evaluations and corrective actions.
• Lead customer approval processes including PPAP submissions, Supplier Change Requests, and product qualification requirements.
• Drive continuous improvement initiatives focused on quality, efficiency, and cost reduction; lead structured problem-solving sessions.
• Promote and oversee 5S activities within all Quality areas to maintain an organized and efficient work environment.
• Support R&D with testing needs, trials, and evaluations for new material and product development.

Requirements:

• Bachelor's degree in Engineering, Chemistry, Materials Science, or related technical field (or equivalent experience).
• Minimum 5 years of proven leadership experience in a manufacturing or testing environment.
• 3-5+ years of experience in material certification or product testing laboratories.
• Strong command of SPC methodologies and data-driven quality analysis.
• Demonstrated ability to lead root cause investigations and corrective action processes.
• Customer-facing experience resolving quality issues and conducting technical discussions.
• Working knowledge of ISO 9001/TS16949 and accreditation processes (A2LA, ISO, TS).
• Familiarity with automotive quality standards (AIAG): PPAP, Control Plans, FMEA.
• Ability to interpret specifications, testing data, and quality reports.

Preferred Qualifications:

• Lean manufacturing or continuous improvement training.
• Experience with laboratory equipment software, Lab Data Systems, or SAP environments.
• Multi-site quality leadership experience.

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